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Refund Policy

CommandGrowth Refund Policy:

CommandGrowth Performance Guarantee & Refund Policy

At CommandGrowth, we are deeply committed to empowering our clients to achieve significant business growth and efficiency. We are so confident in the transformative value of our Business Consultation Services (the “Service”) that we offer a unique, performance-based refund.

Our Performance Guarantee:

If, after diligently utilizing our Business Consultation Services and fully implementing our recommendations for the agreed-upon duration, you do not generate at least 5x ROI in additional verifiable gross revenue or cost savings directly attributable to our guidance, we will provide you with a 100% refund of service fee.

Eligibility for Refund:–

To be eligible for a refund under this policy, the client must strictly adhere to the following conditions:

  1. Service Engagement Period: The service engagement period commences upon payment and continues until the mutually agreed-upon “Dream Outcome Target Date,” as explicitly defined and documented in your individual client service agreement.
  2. Active Participation & Implementation: The client must consistently and actively engage with the provided strategies, recommendations, and action plans. This includes, but is not limited to:
    • Attending all scheduled meetings and consultation sessions.
    • Providing all requested information and access to necessary data in a timely manner.
    • Diligent Implementation: Taking proactive steps to implement the advised strategies and recommendations throughout the service period.
  3. Consistent Weekly Reporting: The client is required to submit comprehensive weekly progress reports to [Your Designated Email/Platform] detailing actions taken, challenges faced, and key performance indicators (KPIs) relevant to the agreed-upon goals (e.g., sales figures, marketing spend, specific cost reductions). Failure to submit consistent and complete weekly reports may void eligibility for a refund.
  4. Provide Verifiable Financial Documentation: Within [e.g., 30 days] of the “Dream Outcome Target Date,” the client must submit clear, robust, and independently verifiable financial documentation proving that the $5,000 threshold was not met. This documentation must demonstrate a comparison between an established baseline period (prior to our engagement) and the service engagement period. Required documentation includes, but is not limited to:
    • Comparative Profit & Loss (P&L) statements covering both the baseline and service periods.
    • Detailed sales reports or transaction logs from your Point-of-Sale (POS) system, Customer Relationship Management (CRM) software, or e-commerce platform.
    • Relevant business bank statements showing revenue deposits.
    • Specific invoices, contracts, or agreements demonstrating verifiable cost reductions (e.g., supplier invoices, utility bills, payroll data showing efficiency gains).
    • We reserve the right to request any additional documentation necessary to thoroughly verify the claims.

Definition of “Additional Verifiable Gross Revenue or Cost Savings”:

This refers to an increase of $5,000 or more in your business’s total gross revenue, or a reduction of $5,000 or more in verifiable business operating costs (or a combination thereof), directly attributable to the strategies and recommendations provided by [Your Business Name]. The baseline for measuring this increase or reduction will be established and agreed upon at the commencement of our services.

Refund Process:

  1. Initiate Request: To request a refund, please email [Your Support Email Address] with the subject line “Refund Request – [Client Company Name]” within [e.g., 30 days] of your “Dream Outcome Target Date.” Include your full name, company name, and a brief explanation of why you believe the guarantee was not met.
  2. Documentation Submission: Upon receipt of your request, we will outline the specific financial documentation required for verification. You must provide all requested documents within [e.g., 15 business days] of our request.
  3. Review & Verification: Our team will meticulously review all submitted documentation and assess the extent of your engagement with our services. This verification process may take up to [e.g., 15-20 business days]. We may contact you for further clarification or additional information during this period.
  4. Refund Issuance: If your eligibility is confirmed and it is unequivocally determined that the $5,000 threshold was not met despite full adherence to all eligibility criteria, a 100% refund of the $999 service fee will be processed within [e.g., 7-10 business days] from the completion of our review. Refunds will be issued via the original payment method used.

Exclusions and Limitations:

  • This refund policy applies exclusively to the specific Business Consultation Services priced at $999 with the stated performance guarantee.
  • The guarantee is contingent upon the client’s diligent and full implementation of our advice. Factors such as a lack of commitment, failure to implement strategies, misrepresentation of financial data, or external market conditions beyond our control that impact results will not be considered grounds for a refund.
  • Refunds will not be issued for reasons unrelated to the performance guarantee, including, but not limited to, a change of mind, business closure unrelated to our advice, or inability/unwillingness to provide required verifiable financial documentation.
  • Any additional services, materials, third-party costs, or client-incurred expenses are not covered by this refund policy.

For any questions regarding this Performance Guarantee & Refund Policy, please contact us at Contact Us Page